Frequently Asked Questions
Everything you need to know about your Alleyoop experience.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. As soon as your beauty essentials ship, we will send a tracking number so you can follow your package's journey.
Are Alleyoop products cruelty-free?
Yes, we are proud to be 100% cruelty-free. We never test our products or ingredients on animals, and we ensure our suppliers adhere to the same ethical standards.
What is your return policy?
We want you to love your glow. If you are not completely satisfied, you can return your products within 30 days of purchase for a full refund or exchange, provided they are in gently used condition.
Do you ship internationally?
Currently, we ship to the United States, Canada, and the UK. We are working hard to bring Alleyoop to beauty lovers worldwide, so stay tuned for updates on more shipping destinations.
How do I know which shade is right for me?
We offer a virtual shade-matching tool on each product page. If you are still unsure, you can reach out to our beauty experts with a photo of yourself in natural lighting for a personalized recommendation.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Afterpay and Klarna.